Refund policy
Return Window We offer a 30-day return window from the date of delivery. Items must be returned in their original condition with all tags attached and in original packaging.
Eligible Items
- Clothing items that are unworn, unwashed, and with original tags
- Accessories in original condition
- Kitchen tools and homeware items in unused condition
Non-Returnable Items
- Items marked as final sale
- Personalized or custom-made products
- Items damaged by normal wear or misuse
Return Process
- Contact us at allthingspunjabi2023@gmail.com within 30 days of delivery
- Include your order number and reason for return
- We'll provide return instructions and address
- Package items securely in original packaging
- Send items to our return address (provided via email)
Return Shipping Costs
- UK Returns: Free return shipping for defective items; customer pays return shipping for other returns
- International Returns: Customer is responsible for return shipping costs
- Defective Items: We cover all return shipping costs regardless of location
Refund Processing
- Refunds are processed within 5-7 business days after we receive your return
- Refunds are issued to your original payment method
- International customers may experience longer processing times due to banking differences
- You'll receive email confirmation once your refund is processed
Exchanges Due to our international shipping model, we don't offer direct exchanges. Please return your item for a refund and place a new order for your preferred item.
Damaged or Defective Items If you receive a damaged or defective item, contact us immediately at allthingspunjabi2023@gmail.com with photos. We'll arrange for return shipping and provide a full refund or replacement.
Questions? Contact our customer service team at allthingspunjabi2023@gmail.com for any return-related questions.
This policy complies with UK and international consumer protection laws while being clear and customer-friendly.